Flexx Service B.V. cares about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Online store software
Media Solutions B.V. - MyMediaEditor
Our webshop has been developed with software from Media Solutions B.V.
Personal data that you make available to us for the benefit of our services will be shared with this party. Media Solutions B.V. has access to your data to provide us with (technical) support, they will never use your data for any other purpose.
Email and Mailing Lists
All confirmation emails you receive from our website and web forms are sent via the servers of Media Solutions B.V.
Our website uses Mailchimp, a third party provider
We use the services of Google for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Google has no access to our mailbox and we treat all our email traffic confidentially.
We use the Pay.nl platform to handle (part of) the payments in our webshop.
Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number.
Pay.nl has taken appropriate technical and organizational measures to protect your
protect personal data. Pay.nl reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context.
In the event of an application for a deferred payment (credit facility), Pay.nl shares personal data and information relating to your financial position with credit rating agencies.
All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Pay.nl's services for which they engage third parties. Pay.nl does not store your data for longer than is permitted by law.
Shipping and Logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL.
PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL.
DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out deliveries. It is therefore necessary that we share your name, address and residence details with DPD.
DPD only uses this data for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.
Billing and Accounting
We use the services of Twinfield to keep track of our administration and accounting.
We share your name, address and residence details and details regarding your order. This data is used for the administration of sales and purchase invoices.
Your personal data is sent and stored protected. Twinfield is bound to secrecy and will treat your data confidentially. Twinfield does not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time other than at your request, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically Collected Information
Data that is automatically collected by our websites is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, Flexx Service B.V. on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we receive in response to your
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a request to be forgotten we administer
anonymized data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.
You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you an e-mail to the e-mail address known to us
copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you an e-mail to the e-mail address known to us
confirmation that the data has been corrected.
Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you remove the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, be carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us.
In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Flexx Service B.V. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the analytics information obtained for other Google services.
Third Party Cookies
Flexx Service B.V.
Groot Overeem 21
3927 GH Renswoude
Telephone: +31 0318 300 618
Mail address: [email protected]
Phone:+31 0318 300 618